Terms & Conditions and Privacy Policy


Terms and Conditions for Payment By Credit Card

1.    Terms and conditions for payment by credit card

These terms and conditions apply to the payment of your rent by credit card (“Payment”). We may modify these terms and conditions at any time and any such modified terms and conditions will apply to you from the date that such modified terms and conditions are posted on our website. It is your responsibility to review these terms and conditions before making any Payment. We may terminate credit card payments at any time by notice published on our website.

2.    General information 
a.    You may only pay your rent by credit card if you are the registered tenant under the lease for the relevant premises and you use your own credit card to make the Payment. Please note that making Payment with another person’s credit card is strictly forbidden and could lead to criminal prosecution. 
b.    You are solely responsible for understanding and complying with any and all laws, rules and regulations of your specific jurisdiction that may be applicable to you in connection with the Payment.

c.    With respect to lease renewals, a late renewal penalty may be levied if you do not complete the lease renewal within the agreed timeline in accordance with your lease provisions.

d.    We accept Payment by JCB, Visa, Visa Electron, Maestro and MasterCard provided the credit card has been issued in any of the UAE, Bahrain, Kuwait, Oman, Qatar or Saudi Arabia.

3.    Standing instructions
a.    If you pay your rent in bi-annual or quarterly installments (each, an “Installment”), you may submit a standing instruction (“Standing Instruction”) for the payment of such Installments. 

b.    If you wish to cancel a Standing Instruction, you must do so at one of our customer service centers at least 7 days prior to the due date of the next Installment.

c.    If you wish to amend a Standing Instruction, you can only do so online in accordance with the instructions on our website. You must make the necessary changes to your Standing Instruction at least 24 hours before the due date of the next Installment.

d.    We may, at our sole discretion, charge you an additional administrative fee  for the cancellation of a Standing Instruction.

e.    You must issue us a security cheque of a value equivalent to that of the total rent payments due in relation to the relevant lease for the remainder of the year (“Security Cheque”). If you fail to pay an Installment when due, we may use the Security Cheque to recover all unpaid Installments for the rest of the rental year.  If, after using the Security Cheque, there are still amounts in relation to the lease that remain outstanding, you must issue us with a new Security Cheque. If, after using the Security Cheque, we have cashed an amount in excess of your rent payments for the remainder of the lease term, you shall be required to visit one of our customer service centers in order to receive a refund of such excess amount after deductions have been made in respect of any applicable administrative fees.

4.    Indemnity
You shall indemnify us against any loss, cost, damages or expense (a “Loss”) suffered or incurred by us arising out of or in relation to any breach by you of these terms and conditions.

5.    Disclaimer 
a.    THE SERVICES PROVIDED TO YOU ON OUR WEBSITE (“SERVICES”) AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) AND OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SERVICES ARE PROVIDED BY US ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SERVICES, OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SERVICES. YOU EXPRESSLY AGREE THAT YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK. 

b.    TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT THE SERVICES, INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SERVICES, OUR SERVERS OR ELECTRONIC COMMUNICATIONS SENT FROM US ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF ANY SERVICE, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH ANY SERVICE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

6.    Disclaimer for Third Party Applications
You accept that:

a.    by clicking on the CONFIRM AND PROCEED button (“Pay Button”) you will be transferred to a payment portal which is controlled and operated by a third party (“Third Party Application”);

b.    the use of any Third Party Application is subject to the terms and conditions that apply to such Third Party Application and it is your responsibility to read, understand and comply with any such terms and conditions; and

c.    we are not responsible for the availability or performance of, or your use of, any Third Party Application. You assume all responsibility and risk in relation to the use of any Third Party Application (including any content therein) and we hereby disclaim any and all liability to you or any third party in relation to such use.

7.    Personal data
Notwithstanding our Terms and Conditions & Privacy Policy, you acknowledge and accept that the personal and credit card details provided by you when making the Payment (“Personal Data”) shall be transmitted to an independent third party for the purpose of processing and completing the Payment and any Standing Instructions. You acknowledge and accept that the transmission to, and the use of such Personal Data by, the third party processor shall not be deemed a breach of our Terms and Conditions & Privacy Policy and you hereby waive, disclaim and release us and our officers, directors, employees, agents, successors, and assigns, from all claims of any kind (specifically including all claims for actual, incidental, consequential, punitive or exemplary damages, attorneys' fees and costs, or claims for interest, even if we are advised of the possibility of such damages), related to, or arising from, directly or indirectly, your use of the payment portal and any transmission and use of the Personal Data.

8.    Notification requirements
a.    You must immediately notify us if:
i.    you believe there has been an unauthorized transaction or unauthorized access to your account;

ii.    you believe there is an error in your account history or in your transaction confirmation sent to you by email; 
iii.    you believe your password or account has been compromised; or
iv.    you need more information about a Payment or Payment confirmation. 
b.    You must regularly log into your account and review your account history to ensure that there has not been an unauthorized transaction or error. You should review each Payment confirmation to ensure that the relevant Payment was authorized and is accurate. 

9.    Assignment 
You may not transfer or assign any rights or obligations you have under this Agreement without our prior written consent. We reserve the right to transfer or assign this Agreement or any right or obligation under this Agreement at any time.

10.    Governing laws and jurisdiction
The laws of the Emirate of Dubai and the federal laws of the United Arab Emirates, as applicable within Dubai, shall govern these terms and conditions and the provision of any services related to the Payment and/or your Standing Instruction(s), and you submit to the exclusive jurisdiction of the Dubai Courts.