Dubai, UAE, January 27, 2015: Wasl has announced that it has opened two new Customer Service centres in Dubai. The first facility is located in Wasl vita, the organisation’s most recent mixed-use project in Jumeira, while the second is located in Wasl district Souq in Deira. The real estate development division of Wasl, one of the UAE’s fastest growing property organisations, says that the new facilities have been established to provide an even greater level of services for customers.
“Wasl is committed to maximising convenience and time-saving for our valued customers and tenants. By opening two more Customer Service centres, we aim to provide the highest degree of flexibility for Wasl tenants, particularly those who are resident in Jumeira and Deira,” said Maha Ahli, Senior Manager Tenant Management and Support, Property Management, Wasl properties.
Wasl owns and manages several residential compounds both in Jumeira and Deira and the new Customer Service Centres will cater to both the current tenants in the areas and the upcoming influx of new tenants anticipated for its real estate developments in the pipeline. The new facilities complement Wasl’s existing Customer Service centres situated in Jumeira and Deira, offering the full scope of services while focusing on sales and new leases to support the developments that Wasl will be launching in these areas in the forthcoming months.
“The two new Customer Service centres will reduce pressure on our existing branches as our real estate activities in this premium district progressively develop,” said Ahli. “It all forms part of an expansion in our provision of services for customers, which also includes employing new technology, such as e-services and mobile apps. This portfolio of enhanced services enables customers to get the best of both worlds. They can comfortably conduct transactions online or via their mobile devices, or they can meet with a Wasl representative face-to-face, with the choice of options ensuring prompt and hassle-free service,” she added.
Wasl vita is a mixed residential and commercial complex comprising 25 one-bedroom, 33 two-bedroom and six three-bedroom apartments, with a total retail space of 76,475 sq. ft. Each of its living spaces is characterised by materials, motifs and patterns designed to provide a contemporary feel that enhances modern living. The development’s porcelain tiling and accent mosaic walls evoke a California-style villa environment, with the development’s additional features including a landscaped exterior, health club with swimming pool and 24 hour security.
The Wasl vita Customer Service centre is part of the retail plaza of the project that has popular French hypermarket brand Carrefour as an anchor tenant. Other stores have opened for business at Wasl vita at present, with more due to follow shortly. Once fully established, the area is expected to attract significant numbers of customers with its mix of retail offerings, food and beverage outlets and free parking.
The Wasl district Souq features 201 shops spanning a total surface area of 58,000 square feet. The overall Wasl district project houses residential apartments, office buildings, serviced apartments and a hotel, all styled in traditional architecture to celebrate the culture and roots of the city and will be completed in 2016.
Wasl have several Customer Service centres across the city, namely in Jumeira, Deira, Ras Al Khor, Al Muhaisna and Al Karama. The Wasl headquarters building located in Al Mankhool area also acts as a customer service centre catering to patrons in Al Mankhool and neighbouring areas.