11th February 2014

Wasl launches new services channels for their customers through online and smart technologies

Leading real estate company takes digital services to a new level


[Dubai, UAE; February 10, 2014]: Wasl, one of Dubai’s largest real estate organisations and a subsidiary of Wasl, has announced the launch of its e-Services portal; an on-line gateway that has been designed to simplify tenant transactions. Also announced was an array of mobile phone applications that allow tenants and non-tenants to access information on available units, look at inventories and place enquiries.


Speaking about the new range of services, Abdulla Obaidalla, Chief Operating Officer of Wasl said that the move represented the latest innovation in Wasl’ on-going commitment to putting their customer in the driver’s seat and reinforcing its relationship with tenants.


 “The launch of our e-Services and mobile phone applications will help customers conduct a multitude of activities on-line without the inconvenience of them having to make a physical visit to one of our offices,” said Obaidalla. “This milestone reflects our increasingly consumer-centric approach which places customers as a top priority and continues to make access to information and transactions as easy and smooth as possible,” he added.


Wasl’ new e-Services portal allows tenants and customers to access a range of available actions through the company’s official website allowing for smoother navigation. Existing tenants will be able to update contact details, renew contracts, view account statements, view and replace post-dated cheques, make rental payment using credit card and respond to surveys when conducted. They will also be able to place maintenance requests and check on their status through the portal, while potential new tenants can check for vacant units in real time and immediately register to lease them. It also allows current tenants to request and pay for ancillary units such as additional parking spaces.


The mobile applications, which are supported by both Apple and Android-operated devices, enable prospective users to search for vacant properties and place enquiries. In addition, the mobile applications display the location and the route to a property through the native map application of the device. Users can further directly call Wasl Call Centres from the application or locate the nearest Wasl branch using the app. At a later stage, Wasl plans to include payment-related transaction options on the mobile applications similar to the e-Services offering. Users can raise violations and register complaints using their smartphone and directly upload images taken from their mobile camera.


The new e-services portal will also allow investors interested in leasing or sub-leasing land from Wasl to also benefit from the services provided and conduct a number of transactions with ease online. Such transactions include creation and renewal of lease and sub-lease contracts, making payments using credit card and request for NOCs.


Wasl says that its introduction of e-Services and mobile phone applications widens the scope of services offered to cater to more customers patronising its residential, retail and commercial facilities. It also supports the Dubai government’s move into the digital age, with the real estate sector being one of the most important industries in the emirate needing to adopt the latest technology.


Wasl is keen to support the vision of His Highness Sheikh Mohammad Bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai, to transform Dubai into a ‘Smart City’ which links vital services through the use of smart devices accessed via high-speed wireless internet connections,” said Obaidalla. “As we move towards Expo 2020, it will be the real estate sector that underpins Dubai’s growth, so it is vital that we are up to speed with the latest Internet and on-line services applications to facilitate smooth and hassle-free transactions in the city’s property market,” he added.


Furthermore, Wasl has integrated its systems with RERA for online real-time registration of contracts and provisioning of Ejari number for both properties and lands customers. Wasl was the first real estate company to provide contract registration through Ejari for its tenants, in a move to provide a hassle-free experience for its customers.


Wasl has also implemented its online portal for enhanced collaboration with its vendors, suppliers and partners. The eRegistration, pre-qualification and eTendering services allows Wasl’s suppliers, vendors and prospective suppliers to interact and transact online thereby improving efficiency and cutting down on cycle time while increasing collaboration and partnership. For its various on-going projects; Wasl has implemented solutions which enable its project consultants and contractors to actively collaborate with Wasl through the smart technology from design to completion. 98% percent of Wasl’s on-going projects benefits from this solution.