FAQs

All security deposit refunds are processed at wasl Smart Center in Dubai Healthcare City. 

Yes, however only the current due payment is accepted by credit card at the Customer Service Centres. However, if the renewal is done using eServices, you have an option to pay both current and future instalments by credit card using the standing instruction facility.

Residential Apartments:

•        Passport copy (original for verification)

•        Emirates ID copy

•        Valid UAE Residence Visa for expatriates

•        Marriage certificate

•        Salary certificate

Payment Requirements:

•        Up to 4 rental cheques

•        5% security deposit Min 3,000/-AED – whichever is higher

•        5% commission (one-time charge)

Commercial Units / Shops:

•        Company Profile

•        Passport copy of the owner (original for verification) or authorized signature

•        UAE Residence Visa for expatriates

•        Trade license

•        Memorandum of association for L.L.C companies

•        Power of attorney when applicable

•        Company stamp

Payment requirements:

•        Up to 4 rental cheques

•        10% security deposit

•        5% commission (one-time charge)

Yes, you can check our website’s ‘Now Leasing’ and ‘Upcoming Projects’ section for the properties info and pictures. If you have registered your interest through 800wasl (9275), our Customer Service Representative will contact you to arrange viewing of the available property.

You can register by doing any of the following:

• Contact 800wasl (9275)
• Check our website’s ‘Upcoming Projects’ section
• Download the wasl mobile app
• Send an email to lease@wasl.ae

 You can receive information through any of the following:

• Contact 800wasl (9275)
• Visit one of our Customer Service Centres for information on available properties
• Check our website’s ‘Now Leasing’ and ‘Upcoming Projects’ section
• Through eServices
• Send an email to lease@wasl.ae
• Download wasl properties leasing app

Any one of our Customer Service Representatives at wasl’s Customer Service Centres will have full information on outstanding payments and can help you.

Yes, you can. You would need to submit the request to cancel the cheque a minimum of 7 working days in advance of the cheque due date and make the payment by credit card at the same time.

You can register by doing any of the following

• contact 800wasl (9275)

• visit one of our Customer Service Centres for information on available properties 

• check our website’s “Upcoming Projects” section 

• send an email to lease@wasl.ae

As soon as a property that meets your requirements becomes available, one of our Customer Services Representative will contact you.

No, it is specifically stated in the Lease Agreement that subletting is not permitted. Any such action will result in termination of the Lease Agreement.

Tenants can now make a cash/cheque deposit payment at Emirates NBD and Emirates Islamic Cash Deposit Machine-CDM machines only. Please follow the below steps:

• Enter the below account number to make the cash/cheque deposit payment and save the receipt
• Please note while a bank deposit is made for cash or cheque, the payment transaction are not considered as complete payment until the deposit receipt is attached to the service request as mentioned in the below steps.

Bank Name: Emirates NBD

Account number: 1011000028403

IBAN : AE910260001011000028403

Account Currency: UAE DIRHAM

Account Type: CURRENT ACCOUNT

Branch Name: Main Branch

Swift Code: EBILAEAD

Account Name: WASL PROPERTIES L.L.C

• Login to eservices via the wasl properties website or the mobile app.
• Go to Service Requests and click on New Service Request.
• Select Request On “Rental unit” and Request Type “Lease”
• Select Category “Payments”
• Select Sub-Category.
• Attach the payment receipts received from the CDM machine and submit the receipts.