Yes, please update your contact information immediately. Send your new contact information to customercare@wasl.ae or update the information through eServices
If you wish to terminate your lease, you can use eServices to submit a notice of termination by visiting www.waslproperties.com or by downloading the application on your mobile phone.
Please find below the required documents for termination of lease which needs to be submitted at the branch:
• The keys / access cards / remote controls for the property
• Your final DEWA bill stamped PAID
• Original security deposit receipt
• Prior to moving out your furniture, kindly obtain an NOC from the Customer Service Centre or through eServices.
If you wish to replace your Post Dated Cheques (PDCs) with New Cheques, you may do so only by submitting your request through E-Service portal/Mobile App by uploading a copy of new set PDCs in your E-Service/Mobile app account. This request must be made at least 10 working days prior to the date on the PDC. A fee of AED 500 will be applied for each replaced cheque plus an additional Knowledge fee of AED 10 and Innovation Fee of AED 10 and Courier Service shall be charged of 20 AED or you can select to shred the cheque.
Customers may alternatively replace a PDC with a credit card payment. In this case, a fee of AED 500 for each replaced cheque with be applied plus the Knowledge fee of AED 10 and Innovation fee od AED 10. For credit card payments, the replacement request has to be made at least 7 working days prior to the date on the PDC. And Courier Service charge of 20 AED shall be charged or you can select to shred the cheque.
Yes, we do for certain properties. You can rent a storeroom, depending on their availability within the building
You will need to contact Dubai Electricity and Water Authority (https://www.dewa.gov.ae/) or by downloading DEWA app. Please use Ejari Number & DEWA Premise No.
Other information: Security Deposit to be paid to DEWA
Most of our residential buildings have SMATV provision and therefore installation of satellite dish antennas is generally not permitted. For buildings where SMATV is not available a NOC is required to install a satellite dish antenna. For further information, please visit any of our Customer Service Centres or call 800wasl.
To maintain the structure of wasl properties properties it is preferred that no major modifications are made to leased premises. However, if you wish to make minor changes then permission must be sought. A ‘No Objection Certificate’ (NOC) must be obtained through wasl's eServices for any modification works prior to their commencement.
Yes, you can email your requests to customercare@wasl.ae or visit one of our Customer Service Centres where one of our representatives will assist you in any way possible. You can also make requests through eServices anytime, anywhere.
If you wish to request for a maintenance service, you can use eServices by visiting www.waslproperties.com or by downloading the application on your mobile phone.
As soon as you submitted the service request, you will receive a confirmation SMS with the reference number. You may use this to monitor and follow up on your request.
Note: Maintenance charges may be applied for some requests.
If you wish to renew your lease, you can use eServices by visiting www.waslproperties.com or by downloading the application on your mobile phone.
In the event any cheque is bounced by the bank or in the event of requesting that the payment date of the cheque be delayed, you will be subject to a AED 510 fee to cover all administrative expenses, provided that your request to have the payment date of the cheque delayed is delivered at least 7 days prior to the due date of the cheque and provided that the landlord has agreed to your request; notwithstanding the other rights of the landlord provided for in the law or the present contract. In addition, please be advised that an additional fee of AED 1,000 will be applied to open a police case if you haven’t paid the outstanding amount within 1 month of cheque bouncing.
Yes, you can email your requests to customercare@wasl.ae or visit one of our Customer Happiness Centers where one of our representatives will assist you in any way possible. You can also make requests through wasl properties mobile app which available to download from Play store and App store.
Please note that if you would like to request a waiver of a police report or case that is filed against you at the Rental Disputes Center (RDC), you must notify the legal department at wasl by sending the documents and the required payments to PM-Collection@wasl.ae. You may settle your dues via an ATM deposit, a bank transfer, a payment at a police station, or directly at the RDC for us to successfully expedite the case waiver and take the necessary measures.
You can Modify the credit card details, by logging in through our website or mobile application by using the selection “Modify SI” you can here by entering the new credit card number at least 5 working days prior to the date of the Standing Instruction.
