FAQs

All security deposit refunds are processed at wasl Customer Service Centre- Umm Hurair (Branch Office).

Yes, however only the current due payment is accepted by credit card at the Customer Service Centres. However, if the renewal is done using eServices, you have an option to pay both current and future instalments by credit card using the standing instruction facility.

Residential Apartments:

•        Passport copy (original for verification)

•        Emirates ID copy

•        Valid UAE Residence Visa for expatriates

•        Marriage certificate

•        Salary certificate

Payment Requirements:

•        Up to 4 rental cheques

•        10% security deposit

•        5% commission (one-time charge)

Commercial Units / Shops:

•        Company Profile

•        Passport copy of the owner (original for verification) or authorized signature

•        UAE Residence Visa for expatriates

•        Trade license

•        Memorandum of association for L.L.C companies

•        Power of attorney when applicable

•        Company stamp

Payment requirements:

•        Up to 4 rental cheques

•        10% security deposit

•        5% commission (one-time charge)

Yes, you can check our website’s ‘Now Leasing’ and ‘Upcoming Projects’ section for the properties info and pictures. If you have registered your interest through 800wasl (9275), our Customer Service Representative will contact you to arrange viewing of the available property.

You can contact 800wasl (9275) or access information and pictures on our upcoming properties on our website www.waslproperties.com by clicking the on the link ‘Upcoming Projects’. Information is also available through eServices.

Q3. Can I register to be alerted on available/upcoming wasl properties?

You can register by doing any of the following:

•        Contact 800wasl (9275)

•        Check our website’s ‘Upcoming Projects’ section

•        Download the wasl mobile app

•        Send an email to lease@wasl.ae

You can receive information through any of the following:

•        Contact 800wasl (9275)

•        Visit one of our Customer Service Centres for information on available properties

•        Check our website’s ‘Now Leasing’ and ‘Upcoming Projects’ section

•        Through eServices

•        Send an email to lease@wasl.ae

 

Any one of our Customer Service Representatives at wasl’s Customer Service Centres will have full information on outstanding payments and can help you.

Yes, you can. You would need to submit the request to cancel the cheque a minimum of 7 working days in advance of the cheque due date and make the payment by credit card at the same time.

You can register by doing any of the following

• contact 800wasl (9275)

• visit one of our Customer Service Centres for information on available properties 

• check our website’s “Upcoming Projects” section 

• send an email to lease@wasl.ae

 

As soon as a property that meets your requirements becomes available, one of our Customer Services Representative will contact you.

No, it is specifically stated in the Lease Agreement that subletting is not permitted. Any such action will result in termination of the Lease Agreement.